This notice explains how Turkish Zone Limited, trading as cheap-radiator.co.uk, handles information collected through this website and customer enquiries.

Who is responsible for your information?

Turkish Zone Limited is the data controller. Company number: 10053942. VAT number: GB263960091. Registered office: 21 Forge Way, Coventry, CV6 4NL, United Kingdom.

For privacy questions or requests, email info@cheap-radiator.co.uk, call 07949 448870, or write to our customer-service address: Unit 6, Hales Industrial Park, Coventry, CV6 6AT, United Kingdom.

Information used by the store

Shopping and customer-service records can include your name, email, telephone number, billing and delivery addresses, ordered products, payment status, order history and messages you send us. An account also holds the details you choose to save. Guest checkout is available.

Technical information, such as session identifiers, IP addresses and browser information, supports the operation and security of the website. Payment providers handle payment details through the payment option offered at checkout. Do not send full payment-card details in an email or contact-form message.

Why we use information

PurposeLegal basis
Process an order, deliver goods, handle returns and provide agreed after-sales supportPerformance of a contract, or steps requested before a contract
Respond to general enquiries, manage the website and help prevent misuseLegitimate interests in customer service and secure operation, balanced against your rights
Maintain records required for tax, accounting or other legal dutiesCompliance with a legal obligation
Send an optional newsletter when you choose to subscribeConsent, which you can withdraw

Contact and delivery information is needed to fulfil an order. If required details are not provided, we may be unable to process or deliver it. Newsletter signup is optional and is separate from placing an order.

Service providers and sharing

Information needed to operate the service may be handled by our hosting provider, delivery companies, payment providers, customer-communication services and professional advisers. We may also disclose information where required by law or to deal with a legal claim. Sharing is limited to information relevant to the service or purpose.

If a supplier transfers personal information outside the UK, the transfer must use the safeguards required by UK data-protection law. Contact us for information about the providers and safeguards relevant to your records.

Payments and optional conversations

PayPal provides the payment service offered at checkout and processes payment information under its own privacy notice. We receive information needed to record and support the transaction; do not send full card details to our team.

If you choose to use our Chatway chat, the information you enter is handled through that communication service so we can respond. Choosing WhatsApp opens a third-party service operated by WhatsApp/Meta; information you send there is also subject to that service’s privacy terms. You can use our email or contact form instead. Please avoid sending sensitive information or payment-card details in a chat.

Cookies and optional communications

Essential cookies support shopping-basket, session and preference functions. Blocking these cookies in your browser may prevent parts of the store from working. Optional analytics and advertising cookies are used only after any consent required by law has been obtained.

You can withdraw newsletter consent using an unsubscribe option, your account preferences or the contact details above. Withdrawal does not affect earlier processing that was lawful.

How long information is retained

Retention depends on the reason for holding a record: completing orders, resolving enquiries or disputes, supporting returns and warranties, keeping an active account or subscription, and meeting tax, accounting and other legal requirements. Some transaction records need to be kept after an account is closed. Contact us if you need information about the retention of a particular record.

Your rights and complaints

Depending on the circumstances, you may request access, correction, deletion, restriction, portability, or object to certain uses of your information. These rights have conditions and some records may need to be retained to meet legal duties. Send requests to our privacy contact above.

If you are unhappy with how we handle your information, please contact us. You can also complain to the Information Commissioner’s Office (ICO), the UK data-protection regulator.

Last updated: 3 November 2026. This notice should be reviewed whenever the store’s services, suppliers or data practices change.

Customer reviews and photos

If you submit a review, your chosen display name, rating and written review are checked before publication. Photos are optional and require your permission to publish. We resize accepted photos and remove embedded metadata. Unapproved photos are stored privately and removed after 90 days. Published photos remain with the review until withdrawn or no longer needed. To request removal, email info@cheap-radiator.co.uk.

Saved baskets and email reminders

If you request a basket reminder, we use the email address and product choices you provide for that request. We first ask you to confirm your email address. Once confirmed, we send one reminder after 24 hours if you have not placed an order. This does not subscribe you to our newsletter. You can cancel and remove your saved basket using the link in either email. Saved-basket details expire after 7 days; minimal hashed records used to limit misuse are removed after 30 days. The link does not restore your account login, payment details or delivery address.