We accept returns of unwanted goods and help resolve faulty, damaged or incorrect orders. This policy is offered by Turkish Zone Limited, trading as cheap-radiator.co.uk, and does not reduce your statutory rights.
- Unused, unwanted items: 30 days from delivery.
- Change-of-mind return postage: paid by the customer.
- Faulty, damaged or incorrect goods: contact us to arrange a suitable return; we cover reasonable return costs where the problem is our responsibility.
- Refunds: to the original payment method, within 14 days of receiving an eligible return or evidence that it has been sent back, whichever is earlier.
- No automatic restocking fee. Sale items retain the same statutory rights.
Our additional 30-day return period
You may return unused, unwanted items within 30 calendar days of delivery. For this additional voluntary period, goods should be in their original condition and packaging. These conditions do not restrict statutory cancellation or faulty-goods rights.
Your right to cancel an online purchase
For eligible consumer orders, tell us within 14 calendar days after delivery that you wish to cancel. You do not need a reason. You then have a further 14 days to send the goods back.
You may inspect goods as you would in a shop. Opening packaging does not by itself remove cancellation rights. Where permitted, a refund may reflect an actual loss in value caused by handling beyond necessary inspection. Do not install a radiator you intend to return as unwanted.
Arrange a return
- Email info@cheap-radiator.co.uk, call 07949 448870 or use our contact page. Give your order number or other proof of purchase and identify the item.
- Pack the goods securely and retain proof of postage. Contacting us first helps us provide the right instructions, but permission or an account is not required to exercise statutory cancellation rights.
- Send returns to: cheap-radiator.co.uk, Turkish Zone Limited, Unit 6, Hales Industrial Park, Coventry, CV6 6AT, United Kingdom. In-person returns are by arrangement.
Postage and refunds
You pay change-of-mind return postage at your chosen carrier’s rate. If an entire order is cancelled under statutory cancellation rights, we also refund the standard outbound delivery charge. Any premium paid for a more expensive delivery service is not refunded beyond the standard-delivery amount.
For faulty, damaged or incorrect goods, contact us so we can assess the issue and arrange the appropriate remedy and return costs. Statutory remedies are not limited by our additional 30-day policy or warranty periods.
Optional cancellation form
You can copy the form below, or send any clear cancellation statement to our email or returns address:
I give notice that I cancel my contract for the following goods:
Goods / order number:
Ordered on / received on:
Name and address:
Date:
Signature (only if sent on paper):
Company number: 10053942. VAT number: GB263960091. Registered office: 21 Forge Way, Coventry, CV6 4NL, United Kingdom.
Last updated: 31 October 2026. You may save or print this page.