Before you order
Questions about this product
Helpful answers about suitability, what’s included and after-sales support.
How do I choose the correct wattage?
Use the wattage specified for your radiator and intended installation. Check the element’s immersed length and available internal clearance as well as its power rating; a higher wattage is not automatically a suitable upgrade.
Can I fit it to any towel radiator?
No. Confirm that the radiator is suitable for electric or dual-fuel use and that the thread, element length, orientation and installation requirements match. Ask your installer to confirm compatibility before ordering.
Are dual-fuel fittings included with the element?
Check the pack contents for this exact product and selected option. An element on its own does not include every component required for a dual-fuel installation; ask us if the required fittings are not listed.
Does the controller include a daily timer?
This product is listed with a built-in 24-hour timer and a 2–4 hour drying mode. Check the selected wattage and supplied operating instructions for the available settings.
Can I install or switch it on before the radiator is filled?
Have a suitably qualified installer follow the radiator and element instructions, including filling and commissioning requirements. Do not switch on an element without the required liquid and correct installation. Electrical work in a bathroom needs the appropriate protection and location checks.
What warranty comes with this accessory?
Accessories, including valves, heating elements and fittings, have a 1-year warranty. Keep your order details and contact us if you need help with a warranty issue.
Can I order this while it is unavailable?
This product is currently unavailable. Contact us to check availability before making plans for installation. We have not promised a restock date; we can help you check suitable alternatives if required.
Still unsure? Ask our team before ordering
Independent guidance: Electrical Safety First’s bathroom safety advice.