Frequently Asked Questions

Measure usable wall width and height, then check projection, valve space, mounting positions and clearance for towels and doors. Body width and pipe centres are different measurements. Start with our measuring guide and pipe-centre guide.

That depends on the room’s heat loss and the selected rail’s output at the intended system temperatures. Use the heat-output calculator as an estimate and ask your installer to confirm suitability, particularly if it is the only heat source.

Our towel radiators come with wall brackets, an air vent and a blanking plug. Wall fixings still need checking for the actual wall. Valves and elements depend on the selected product or option; check its package contents and basket before paying.

No universal compatibility should be assumed. Confirm the radiator, element rating and length, filling arrangement, kit and controls together. Read our central-heating, electric and dual-fuel comparison and arrange appropriate installation advice.

Guest checkout is available, so you can place an order without creating a store account. Check your email and delivery details carefully so we can send order information and deliver to the right address.

Yes. Product prices are in pounds sterling and include VAT. Selected optional extras and delivery charges are shown separately; check the final checkout total.

Mainland delivery is £9.99 below £200 and free at £200 or more, estimated 1–2 working days. Highlands, islands and Northern Ireland are £9.99 on every order, estimated 3–5 working days. See delivery information for details.

Contact us to arrange collection or an in-person return at Unit 6, Hales Industrial Park, Coventry, CV6 6AT. Wait for confirmation before travelling. See our returns policy for the process and your rights.

Towel radiators have a 5-year warranty; accessories, including valves and heating elements, have a 1-year warranty. Contact us with order details and a description of the issue. Warranty periods do not limit your statutory rights.